At Ancestral Antiques, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, ancestralantiques.com.au, or interact with our services.
1. What Information We Collect
We may collect the following personal information when you register, place an order, or contact us:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely through third-party providers)
We also collect non-personal data through cookies and analytics tools, such as:
- Browser type
- Pages visited
- Time spent on the site
- Referral sources
2. How We Use Your Information
Your information is used for:
- Processing and fulfilling orders
- Providing customer support
- Communicating order updates and offers (with your consent)
- Improving our website functionality and user experience
- Legal or fraud prevention purposes
3. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and collect anonymous usage data. These include:
- Google Analytics – to analyse site usage and performance
- Facebook Pixel – to measure ad performance and reach
- Stripe & WooCommerce cookies – to enable shopping cart and payment functionality
You can choose to disable cookies in your browser settings, but some features of the site may not function properly as a result.
4. Third-Party Services
We use trusted third-party providers to process payments and run analytics:
- Stripe, PayPal, Google Pay, Apple Pay – for secure transactions
- Google Analytics & Facebook Pixel – for performance and marketing. These providers have their own privacy policies and comply with data protection regulations.
5. International Orders
We ship both within Australia and internationally. Customer data may be transmitted through global networks in order to complete payment and delivery processes.
6. Email Marketing and Contact Forms
If you subscribe to our newsletter or contact us, we may use your email to send updates, offers, or respond to inquiries. You can opt out of marketing emails at any time by clicking “unsubscribe” in the email footer.
7. How We Protect Your Data
We implement industry-standard security measures, including SSL encryption and secure third-party payment gateways. We never store full credit card details on our servers.
8. Your Rights
You may request access to, correction, or deletion of your personal data at any time by contacting us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact Us
If you have any questions or concerns about your privacy, please contact us at:
📧 info@ancestralantiques.com.au